A few details help us find the issue.

For a game question, include its title, your device and browser, the approximate time and what happened. Add a round reference if one is shown. Describe the screen in words; do not send passwords, payment details or sensitive documents.

Use the account email for access requests when possible. Privacy or account-data requests may require verification of account control before records can be shared or changed.

Keep the reference you receive.

The form stores your enquiry and returns a private reference. This confirms receipt. It does not mean the question has been resolved or that an email has been delivered.

You can also write to playerhelp@tampajourney.com. Account recovery has a separate request form. For concerns about play, Player Care provides break controls and independent support. No live-chat service or unconfirmed response time is promised.

Player Care and breaks
Request account recovery